Support Center

File Setup Guide

Files that follow these guidelines print fastest and look best. If a file can't be printed as supplied, we'll contact you before production, which can delay your order.

Print Set Up Templates

Every template is a PDF with crop marks, a red bleed line, a black/pink trim line and a blue dashed safe area. Place your design on the template, then hide or delete the guide layer before exporting. Templates open in Illustrator, InDesign, Affinity, Photoshop and Canva (upload the PDF). You can also download the matching template right on each product page.

Business Cards

• Business Card 3.5 x 2 (specialty stocks)
• Square Business Card

Marketing

• Flat Menu
• Notepad
• Bookmark
• UV Coated Postcard
• Plastic Postcard
• Die-Cut Postcard
• Edge Painted Postcard
• Magnetic Postcard
• Fridge Magnet
• Car Magnet
• Letterhead

Envelopes

• #9 / #10 Envelopes
• Variable Addressing (all sizes)
• Colored Envelopes
• General Use A2 / A7 / A9
• One-Design A2 / A6 / #10

Signs, Banners & Posters

• Wall Posters
• Matte Wall Posters
• Large Format Posters
• Foam Board (incl. arch)
• 3mm PVC Sign
• Mesh Banner
• Yard / Rider Sign
• Acrylic Table Sign
• Large Acrylic Sign

Stickers & Labels

• Circle Sticker
• Rectangle Sticker
• Rounded Corner Sticker
• Hang Tag
• Wax Seal

Invitations, Stationery & Party

• Custom Invitations
• Wedding Invitations
• Announcements
• Business Event Invitations
• Note Cards
• Thank You Cards
• Table Numbers
• Place / Escort Cards
• Wall Calendar
• Full Color Coaster
• Foil Coaster
• Full Color Napkin
• Foil Napkin

Templates for standard business cards, postcards, flyers, brochures, menus, door hangers, rack cards, magnets, tickets, table tents and forms are on each product page under Specs & Templates.

Paper + Finish Guide

Paper stocks

Finishes & specialty options

• Foil stamping (gold, silver, rose gold, holographic and more): metallic foil pressed onto paper, napkins and coasters. Foil colors can vary slightly from on-screen swatches.
• Raised foil & spot UV: dimensional shine on selected areas of a design.
• Embossing & letterpress: a pressed, tactile impression.
• Painted edges: color on the edges of thick cards.
• Rounded corners & die-cut shapes: circles, ovals, arches and custom shapes.
• Folding & perforation: bi-fold, tri-fold, tent fold and tear-off tickets.
• Signs: foam board, 3mm PVC, coroplast, aluminum, reflective aluminum, acrylic (clear, frosted, white, black) and mesh vinyl with grommets.

Artwork, Proofs & Approval

Artwork submission

You're responsible for submitting print-ready files (see the File Setup Guide). If your files aren't print-ready, we may ask you for corrections or offer design help, which may have extra fees.

By placing an order, you confirm that:

• All submitted artwork is correct and approved.
• You own, or have permission to print, all submitted content, including logos, images, fonts and trademarks.
• You understand and accept our production timelines and policies.

We may refuse any order that appears to infringe someone else's copyright or trademark, or that contains offensive or illegal content.

Proofs

• Digital proof ($5): We'll email you a PDF proof showing layout, trim and safe area. Production doesn't start until you approve it, so a late approval moves your delivery date.
• Printed proof: A physical sample on your chosen stock, for color-critical jobs. It adds time to your order.
• No proof: If you skip the proof, we print your file as submitted. We aren't responsible for typos, spelling, grammar, layout, low-resolution images, color choices or content in files printed without a proof.
• Your approval is final. Once you approve a proof, you accept responsibility for everything shown on it. Please check names, dates, phone numbers, addresses and spelling carefully.
• Variable addressing & mailing lists: We print your spreadsheet exactly as you provide it. We strongly recommend a digital proof, and we can't be responsible for errors or mistakes in the data you supply. A list revision after approval is available for a fee.

Artwork assistance & support

Need help with your files or design? Contact us before you order at hello@inkaprinthouse.com. We can help with file setup, resolution issues and layout adjustments. Additional design or setup fees apply.

Production & Turnaround Times

"Fully approved" means:

• All artwork has been uploaded successfully
• Your files meet our print requirements
• You've approved your proof, if one is required

Turnaround time doesn't include shipping time or time spent in the proofing phase. Orders aren't processed until all files and approvals are complete. Late artwork or a late approval extends your delivery date. Business days are Monday to Friday, excluding holidays.

Specialty products: 10+ business days

Some products need extra setup and production steps, so their minimum turnaround is 2 full working weeks (10+ business days) after final approval, depending on how complex the project is. These include:

• Custom finishes and specialty materials
• Plate creation or specialty processes: foil, letterpress, duplexing, edge painting and embossing
• Colored envelopes: add 5 to 7 business days
• Cocktail napkins (full color & foil): 7 to 10 business days

Rush orders

Rush printing is available for most orders, and rush fees may apply. Foil and letterpress orders can't be rushed. If you have a hard deadline, email us before you order so we can confirm we can meet it. Turnaround times are estimates, not guarantees. We aren't responsible for missed events caused by late artwork, proof delays, material shortages or carrier delays.

Changes & cancellations: You can change or cancel an order until it goes into production. Once printing has started, the order can't be cancelled or refunded.

Orders & Payment

Payment policy

Payment is required when you place your order, and your card is charged at that time. We accept Visa, Mastercard, American Express and Discover. Prices are in US dollars, and sales tax is added where required.

Additional fees

If you ask for a change after ordering that affects the price, you're responsible for any extra cost. We'll email you a separate invoice for the difference, and it must be paid by credit card before production starts. An unpaid invoice delays the processing and shipping of your order. Additional fees can include, but aren't limited to:

• Expedited shipping fees
• Rush production fees
• Setup fees
• Premium paper or printing fees
• Design fees

Delinquent accounts

Invoices unpaid after 30 days are charged a late fee of 2% per month. This applies to all delinquent accounts without exception and is backdated to the invoice date. If an account is still in default after 60 days, or a payment is charged back to us because of credit card fraud, check fraud or another crime, we'll send one final notice before turning the account over to a third-party collections agency. Late fees keep accruing, and you're responsible for all collection costs.

Pricing errors

We work hard to keep prices and product details accurate. If an item is listed at an incorrect price, we may contact you before production to confirm the correct price, or cancel the order and refund your payment.

Custom Quotes

Don't see the product, size, paper or quantity you need? Request a quote or contact us directly for custom orders.

1. Send us your request with your project details.
2. Our team reviews the specifications.
3. You get a quote and an estimated timeline.
4. Production starts once the quote is approved and paid.

Shipping Info

Carriers

We ship with UPS, USPS and FedEx. If you'd like a different shipping method, please contact us so we can agree on it before you place your order.

Shipping rates & tracking

• Shipping is charged once per order, based on the weight of your products and your location (West, Central, East, Alaska & Hawaii). You'll see the exact cost before you complete checkout, so you can decide whether to place your order.
• Tracking information is available on request. Email us your order number or visit Track Your Order.
• Please double-check your shipping address. We aren't responsible for orders sent to an incorrect address entered at checkout, and re-shipping costs are your responsibility.
• We aren't responsible for shipping or delivery delays caused by the carrier. Expedited shipping charges aren't refundable when a carrier is delayed.

International orders

We print in El Cajon, California and ship to all 50 states and internationally. Expedited international shipments (3 Day, 2 Day and Overnight) aren't guaranteed to arrive by a specific date. Please allow time for customs at international borders when you order. The receiver is responsible for all duties, taxes and customs fees.

Goods damaged or shorted in transit

If your order arrives damaged or short:

1. Notify the carrier (UPS, USPS or FedEx) and Inka Print House right away.
2. Note the damage or shortage in writing and file a claim with the carrier within 24 hours of delivery.
3. Leave the package exactly as you received it, including the box and packing materials, in case it needs to be inspected.
4. After the inspection, the carrier assigns a claim number, and we'll ship replacement goods if needed.

Once a carrier marks a package as delivered, we aren't responsible for lost or stolen packages, but we'll gladly help you file a claim.

Returns, Refunds & Reprints

If there's an issue with your order

1. Contact us within 3 business days of delivery.
2. Include your order number, a description of the issue and photos, if applicable.
3. Keep the printed pieces until we've resolved your claim, because we may ask you to return them.

We'll review your claim and decide on the right resolution, which may be a reprint, a credit or an adjustment. Any reprint or credit is limited to the value of the affected items.

Not covered

• Errors in artwork or data you supplied: typos, spelling, low-resolution images, missing bleed, text outside the safe area, or anything on an approved proof.
• Ordering the wrong product, size, quantity or paper, or changing your mind.
• Normal color variation between screens, stocks and print runs, and Pantone/PMS matching.
• Normal cutting and folding variance of up to 1/16 in.
• Quantity variance of up to 5% on large runs, which is standard in the print industry.
• Delays caused by carriers, customs, weather or incorrect addresses.
• Claims made more than 3 business days after delivery.

Privacy Policy

We only collect the information needed to process your order, deliver it and support you: your name, email, phone, addresses, order details and the files you upload. Payments are processed securely by Shopify. We never see or store your full card number.

• Your files: Artwork and mailing lists are used only to produce your order. We never sell or share them, and we may keep them on file so reorders are easy. Email us if you'd like your files deleted.
• Your rights: You can request access to, correction of or deletion of your personal information at any time. You can also opt out of data sharing.
• Emails: You can unsubscribe from marketing emails at any time using the link in any email.

Read the full Privacy Policy, Terms of Service and Refund Policy.

Terms of Use

Please read carefully before using this site. Welcome to Inka Print House at www.inkaprinthouse.com. By using or accessing this website or any of its services, you accept the terms and conditions on this page, including the policies above. We may change, remove or add to these terms at any time without notice, and changes take effect immediately. If you don't agree to these terms, please don't use this site. Questions? Email us.

Intellectual property

You keep ownership of the artwork you supply, and you give us permission to use it only to produce your order. You agree to hold Inka Print House harmless from any claim that your content infringes someone else's rights. The content, images and templates on this website belong to Inka Print House and may not be copied or resold without permission.

File storage

We may keep your files to make reorders easy, but we aren't an archive service. Please keep your own copy of all artwork.

Limitation of liability

Our total liability for any order is limited to the amount you paid for that order. We aren't liable for indirect, incidental or consequential damages, including lost profits, missed events or deadlines, or the cost of related services such as postage, mailing, venues or advertising.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be handled in the courts of San Diego County, California.

Miscellaneous

In these terms, "you" and "your" mean you, the customer, and "we," "us" and "our" mean InkaPrint, LLC, doing business as Inka Print House. These Terms of Use are the agreement between you and InkaPrint, LLC. InkaPrint, LLC may change these Terms of Use at any time without notice.

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